Terms of service


TERMS OF SERVICE
Effective Date: 6/10/2025

Welcome to Cookie Charm Bakery LLC (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, cookiecharmbakery.com, and the services and products we provide through it, including the purchase and shipment of cookies (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. ELIGIBILITY

By using our Services, you represent that you are at least 18 years old or using the Services under the supervision of a parent or legal guardian.

2. ORDERS AND PAYMENT

All purchases made through cookiecharmbakery.com are subject to our acceptance and availability.

  • Pricing: All prices are listed in USD and are subject to change without notice.

  • Payment: We accept payment through the payment methods listed at checkout. Payment must be completed before we process any orders.

  • Order Confirmation: After you place an order, you will receive an email confirmation. This does not signify our acceptance; we reserve the right to cancel or refuse any order.

3. SHIPPING & DELIVERY

  • We currently ship within the United States only.

  • Shipping times may vary and are estimated at checkout. We are not responsible for delays caused by carriers or circumstances beyond our control.

  • All risk of loss passes to you upon our delivery to the shipping carrier.

4. RETURNS AND REFUNDS

Due to the perishable nature of our products, all sales are final. We do not accept returns or offer refunds. If you receive a damaged or incorrect order, please contact us within 48 hours of delivery at [your email address] with your order number and photos of the product.

5. PRODUCT INFORMATION AND ALLERGENS

Our cookies are made in a kitchen that processes common allergens such as dairy, nuts, wheat, soy, and eggs. We make no guarantees about allergen-free products. All ingredient and allergen information is available on our product pages. It is your responsibility to review this information prior to purchase.

6. LICENSE AND SITE ACCESS

You are granted a limited, non-exclusive, non-transferable license to access and make personal use of this website. You may not download, modify, or exploit any part of the site without our express written consent.

7. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and software, is the property of Cookie Charm Bakery LLC and is protected by U.S. and international copyright laws. Unauthorized use is strictly prohibited.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cookie Charm Bakery LLC is not liable for any indirect, incidental, special, or consequential damages that result from the use or inability to use the Services or from any products purchased through the website.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Cookie Charm Bakery LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or violation of these Terms.

10. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles. Any dispute shall be resolved exclusively in the state or federal courts located in Maryland.

11. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Services after such changes constitutes your acceptance.

12. CONTACT US

If you have any questions about these Terms, please contact us at:
Cookie Charm Bakery LLC
Email: use our Contact Form located at www.cookiecharmbakery.com
Mailing address: 21030 FREDERICK RD
STE G #128
GERMANTOWN MD 20876